Testimonials

We LOVE Key Taveler!

So…you have a travel agent you think is the best.   One who gets you where you want to go on the schedule you want at the very best value.   One who is always available and responds with great professionalism to your every whim, question, concern and trepidation.   Good for you….you’re one of the lucky few.   And yet, I’m convinced that if you aren’t using Marcy and Jeff Silverman at Key Traveler, you still haven’t experienced the best.

My husband and I found Marcy and Jeff quite by accident on the web about 5 years ago.   We are not naturally trusting people; we’re into our 70s; and we do very little business over the web.   We’ve never laid eyes on the Silvermans; all of our business has been conducted on the telephone and the web.   With any other vendor,  these facts would combine to severely limit our use of their services, and we would constantly be on the lookout for a local provider we could meet face-to-face.  The truth is quite the opposite.

We simply would not consider for a nano-second using anyone other than the Silvermans for all of our travel arrangements. And, we tell anyone who will listen that they should do likewise.

What sets Marcy and Jeff apart is their almost uncanny knack for knowing exactly what kind of arrangements will be the right ones for us out of the myriad options available.  They serve clients from all over the globe, always with a deft, personal touch.   It would not be an exaggeration to say that the Silvermans’ service reflects the kind of insight you might expect from a favorite aunt, your best friend, or your most valued colleague, coupled with the highest professional standards.  I cannot think of any service provider my husband and I do business with, whose quality equals, much less exceeds, what we receive from Marcy and Jeff.

Do yourself a very big favor:  Call Key Traveler, speak to either Marcy or Jeff for 5 minutes or so.   If you aren’t convinced they offer you something you don’t get from any other travel agent, fine.   You’ve spent 5 minutes talking to a couple of terrific people who share your interest in the world’s best travel arrangements.

Jo Ann M., Albuquerque, NM

 

Ryan and I just returned from our Mediterranean cruise and it was a dream come true! We both wanted to very sincerely thank you for all that you did to make this possible for us. We really could not have done it without your generosity and kindness. Oceania was incredible and aside from having room issues (they moved us mid cruise due to major noise in stateroom) they really were spectacular. We can't wait to get to the Caribbean next! Ha! Europe was great and the food, especially the pizza and gelato, was the best. Our favorite place was Assisi in Umbria and I included a photo so you can see how happy you helped make us! 
Natalie L.

 
By booking our trip with you, we were worry free about all details, and you didn't let us down. You and Oceania made all of our plans, and we only had to look forward to the vacation. It was a vacation to be remembered and we made many new friends aboard Nautica. Thanks so much for helping. We will definitely recommend you to our friends and hope to plan another vacation with you in the future. Jim and I want to thank you for your strong recommendation of Oceania Cruises and your assistance in planning our cruise aboard Oceania's Nautica. The ship was beautiful, the people were friendly and the service couldn't have been better. The cruise director, Ian Needle, and his staff were extremely organized and we felt that our safety, our comfort, and our needs were always top priority. Ian, the band, and the entertainment crew provided frequent and varied entertainment which we enjoyed. It was a treat to meet the captain and the crew and to know that they were there for us. After trying every restaurant on the ship, we can say that we loved the food, and that all involved in the preparation and serving did amazing work. Alex, our butler, brought appetizers to our room every afternoon and served meals in our room when requested. We are not sure how we are going to adjust to being back home! We felt that the crew as well as the passengers aboard Nautica became our friends. Murray and Victor in the technology area were very helpful with internet, photography, and telephones. Emma, in the Canyon Ranch spa was helpful there, and Zora in the boutique not only helped there, but also accompanied us on some shore excursions. The variety of shore excursions offered was good, and the tour guides were always competent to lead us and to inform us about the cities. The Oceania representatives in Athens and Barcelona were prompt and made our moves from airport to hotel, etc. work smoothly. The representative in Athens attempted to help find Jim's bag, which didn't make the connection from Munich to Athens. We were thankful for its arrival before time to move to the ship! We enjoyed the bus tour of Athens, but the hotel was too far away for us to do much on our own. A bus stop at the Acropolis, and maybe a few other stops, if possible, would add much to the experience. The tour of Barcelona was much more complete.
Sarah M.
 
Thank you for your work and advise on our Danube River Cruise on the beautiful Amadante. We have nothing but praise for the ship (definitely a 5 star), the service, the food and the itinerary. Don't hesitate at all to sell the cruise line. I imagine many of the ships tours now have the ear phones for the walking tours, they are definitely a plus...no running after the guide to hear what they are saying. Our 3 nights in Prague were delightful...great city, glad you sold us on staying there. Meeting up with the group at the Hilton was not a problem. We stayed at the Hotel Antik, 1 block from the Old Town. Lovely small boutique hotel but a bit frustrating as we had a language problem with a few of the desk clerks. Hate to sound snobby, but I guess a Western type hotel is beneficial, when you are tired and have questions. Met a Canadian couple on the ship, who also booked through you...can't remember their name ...small world! Just wanted to give you feedback and again thank you for your assistance! 
Mary Ann and Jerry M.
 
Thanks for all the hard work planning our vacation. I know we are not always easy but you were so good to steer us in the right direction. Bob and Melissa told me you spoke to them about a trip to the Med this summer. Could you send me the details? We really want to see Scandinavia & Russia. Maybe we’ll join them and look at the other for next year.
Sandy R.
 
Just got home from our Oceania cruise on the Nautica- Black Sea - The trip surpassed my expectations (which were pretty high if I do say so). The staff on the Nautica were so friendly and competent. The appearance and maintenance of the ship is unbelievable. Very clean and well maintained. First day, one of the nice young men in the computer center found the pictures that I had somehow deleted by accident from my camera. They were three full days of touring in Istanbul. I was so happy. Rod and I really took advantage of Canyon Ranch Spa onboard. I had four massages myself. The massage therapists were very good. Rod and I both felt we received the best massages of our lives from Lylie. I also had my hair done several times. The stylist Betty seemed like a dear friend. Thank goodness we didn't discover the home made ice cream until the fifth day. The free water and soft drinks is a very nice touch. I wanted to write and say thank you for your services in booking this lovely cruise for us. The price you were able to get was so much better than the one I had discovered prior to me finding your agency. I really appreciated your availability every time I had a question. As I remember I had plenty since this was our first Oceania cruise. We celebrated our 41st wedding anniversary on board and our butler, Ray, made sure it was special. We are now really looking forward to our cruise on Marina in February. Thank you again for your assistance. 
Delaine U.
 
We are so HAPPY.  That is my first good news of the day. We are sooooo happy to go on these cruises and now it is completed as we will be in the same cabin!!!!! for the 50 days long!!!  Thanks a lot
Lisa H.
 
Thanks so much for the "welcome home" call. That was a nice surprise!!!  We had a great trip! I don't know if you "chose" our room assignments at the hotels or not but they were wonderful, especially in Budapest we had a really nice view. We also appreciated the seat assignments on the planes .... they were great and we thank you!!! We loved sailing down the Danube and all the many beautiful scenes all along the way and the neat towns and cities we visited. I really enjoyed Durnstein! But the highlight was probably Prague. It is the most beautiful city I think we have ever visited ... JR says he thinks it was his all-time favorite European city. We thoroughly enjoyed our days there. Thanks so much for EVERYTHING! You did a superb job and we are grateful for each and every little ... and big thing. River cruising offers a lot of pluses. The scenic part along the way and the closeness at the ports is definitely a big plus. You have been so gracious and kind all along the way and patient with my questions, etc and we thank you so very, very much.
Jan and JR
 
Bob and I had such a marvelous time on our trip from Paris to Istanbul this spring. The river cruise from Trier, Germany to Budapest, Hungary on the AMA cruise line was the best! Good food, kind and helpful staff and stunning scenery. The excursions were very well planned with knowledgeable local guides and the best cruise manager ever (Maddy). You certainly know how to plan a great trip. You were very kind and helpful on the phone and I feel as though I have made a new friend. It was my lucky day when I picked your website on the internet! I would not hesitate to recommend your expertise to anyone wishing to plan a vacation.
Kathy S.
 
It was a lucky day when I found you and Key Traveler! I have been my own "travel agent" for at least the last 15 years doing all my own booking on the internet and while I thought that I was getting the best deals and giving myself the best "service", I have discovered that the deals that you get, I would never see and as far as the service goes... well, I never knew how much I didn't know about traveling, destinations, hotels, and everything else that you have been assisting me with. I appreciate all the information and follow up that you have been providing to me even after my trips have been booked and paid for in full. Thank you also for answering all my questions, sometimes more than once, with such professionalism and courtesy. i am so looking forward to my trip to Europe and my Caribbean cruise. Thanks for everything! So glad that you were recommended to me!
Bridget J.
 
I want to thank you both  for the way that you have taken care of by bookings with Oceaina. 
You are both detail-oriented people who's knowledge on all cruise ships is by far the best that I have come across To say you are. highly self motivated with great leadership, knowledgeable and passionate when it comes to your clients is with out saying. You are always willing to take on difficult projects and challenges, and always  have  a super positive attitude. Working with both of you is a real pleasure.
Paul K.
 
We want to thank you again for all the time you took with us explaining the choices for our Alaska cruise. I am so happy that you leaned us to the cruise & tour combination. Denali was spectacular. Loved the Explorer train Mt. McKinley looked like a postcard.  We are looking forward to the South America cruise you booked for us in January. Betty & Joe said to say Hi. They will be in touch with you for their fifth vacation with you.
Evelyn and Marty
 
Thanks again, Jeff and Marcy, for a wonderful trip. The accommodations you selected were superb, and the location of each was excellent. We could walk to many of the sites we wanted to visit. In Boston, we could step outside the hotel and be on the Freedom Trail. Holland America was not as good as we remembered the previous trips as far as the quality and variety of the food nor was the crew as accommodating. Guess we have been spoiled by Oceana! However, the guides on the Holland America tours are still the best of any cruise line we have used. They were excellent even in Sydney and Charlottestown where there really wasn't a lot to see or do. The weather was not favorable in either spot--cold and rainy which made their jobs more difficult. We enjoyed the trip very much. It was a much needed break in the "hail events" at home. Today, we think, the roofers are finishing the 14th roof and will be gone tomorrow. There are still some loose-ends to be tied up, but the light at the end of the tunnel is getting brighter. We are looking forward to the trip in November from Paris to Prague. John is already thinking of where he wants to go next year!
John and Sue
 
I just wanted to say "thank you" for your wonderful service in arranging this year's European vacation. The Viking "Windmills and Tulips" river cruise through Holland and Belgium was truly delightful. The combination of very comfortable accomodations, breathtaking scenery, interesting company, gourmet meals, and daily excursions that are both fascinating and educational is an experience we can't recommend highly enough. We especially appreciated that you were able to connect the river cruise with the Trafalgar motorcoach tour "French Escapade." We got to know people from six other countries as we visited Paris, then meandered through Burgundy, Provance, the Alps, and along the French Riviera to Monte Carlo. These are truly memories we will hold forever! We so appreciated the "tips" on interesting places we would visit that you sent us before leaving. I'm also grateful that you were on top of what needed to be done at each step along the way, and gave me a gentle reminder when necessary. I knew I could call you with any question and you would get the answer swiftly and accurately. We feel quite fortunate to have discovered Key Cruises. Thank you again for the three unforgettable trips you have arranged for us. You can be sure we will let you know when we're ready for our next vacation!
Carolyn and Bill S.
 
By booking our trip with you, we were worry free about all details, and you didn't let us down. You and Oceania made all of our plans, and we only had to look forward to the vacation. It was a vacation to be remembered and we made many new friends aboard Nautica. Thanks so much for helping. We will definitely recommend you to our friends and hope to plan another vacation with you in the future. Jim and I want to thank you for your strong recommendation of Oceania Cruises and your assistance in planning our cruise aboard Oceania's Nautica. The ship was beautiful, the people were friendly and the service couldn't have been better. The cruise director, Ian Needle, and his staff were extremely organized and we felt that our safety, our comfort, and our needs were always top priority. Ian, the band, and the entertainment crew provided frequent and varied entertainment which we enjoyed. It was a treat to meet the captain and the crew and to know that they were there for us. After trying every restaurant on the ship, we can say that we loved the food, and that all involved in the preparation and serving did amazing work. Alex, our butler, brought appetizers to our room every afternoon and served meals in our room when requested. We are not sure how we are going to adjust to being back home! We felt that the crew as well as the passengers aboard Nautica became our friends. Murray and Victor in the technology area were very helpful with internet, photography, and telephones. Emma, in the Canyon Ranch spa was helpful there, and Zora in the boutique not only helped there, but also accompanied us on some shore excursions. The variety of shore excursions offered was good, and the tour guides were always competent to lead us and to inform us about the cities. The Oceania representatives in Athens and Barcelona were prompt and made our moves from airport to hotel, etc. work smoothly. The representative in Athens attempted to help find Jim's bag, which didn't make the connection from Munich to Athens. We were thankful for its arrival before time to move to the ship! We enjoyed the bus tour of Athens, but the hotel was too far away for us to do much on our own. A bus stop at the Acropolis, and maybe a few other stops, if possible, would add much to the experience. The tour of Barcelona was much more complete. 
Sarah M.
 
Just wanted to let you know Patti and I had a great time. The  cruise was beautiful. Our hotel accomendations in Barcelona and Paris were very nice. Our view from our room in Paris was the Eiffel Tower and Arch of Triumph. We went to sleep each night looking at them. They were beautiful all lite up. Our Transfers went really smoothly. Thank you so much for all of your help. We will certainly call you the next time we decide to travel!
Karen T.
 
We just got back from our Caribbean cruise on Celebrity and we thought we would drop you a note to let you know how much we enjoyed the trip. The staff was really great, the food was wonderful, especially in the specialty restaurant (we did this 3 times even though we were told that 2 was the limit). Ed & I really appreciate all the help you gave us in planning this trip, our 1st Celebrity cruise. We were pleasantly surprised that the weather held up. I know you told us that you have been there many times during the season and never had a problem but after booking our 4th cruise with you, I am a believer.
We will be calling you next month to see what to plan for our next cruise 
Julie B.
 
Mirror Mirror on the wall ~ Marcy and Jeff are the BEST of all!!! Can't tell you how much we appreciate your professionalism an expertise - you've just blown all of the competition our of the water!!!!  
 Sherri and NIck
 
Thank you for the great advice in finding the perfect vacation for us. As you know, we have traveled to Europe before but have never been to the Greek Isles. We weren’t sure when we first called you that the cruise was the way to go, but it couldn’t have turned out better. Thanks for being so patient with us and taking so much time to explain all the options.
Oceania was a good choice. We are used to 5 star service and they did not disappoint. In case they didn’t tell you, we put a deposit down for another Oceania.  We were told you would get the credit because you are our travel agents. My brother and sister-in -law may want join us.
Carol and Jack  S.
 
Lew and I returned from our cruise last Friday and had a wonderful time.  We loved Insignia - a fabulous ship with a very friendly and competent staff, great comfort, mostly great food, very good excursions. We took 4 excursions plus their transportation to Rome which was very efficient and perfect for our needs. The rest of the time we explored the ports on our own and traveled by ferry, train etc, and walked a great deal.  Also, our time on our own in Istanbul was great even though it rained the whole time. In spite of the weather, we saw many sights and were on the go the entire time enjoying every minute of our stay. I want to thank you for all your help and expertise.  This certainly was one of our best trips ever.
Ronni
                                 
It was nice of you to call me after returning from our tour to ask how things went. The folks at Trafalgar were very accommodating. As I told you, we were a bit concerned about traveling with a group but these guys really know their stuff and we met a lot of really nice people. We are thinking of a trip to China early next year and we will certainly be calling you since you were so helpful. Could you send me some business cards? I am spreading the word around the office.
Mary Ann S.